PHILOSOPHY
OUR VISION – WHAT DO WE WANT TO ACHIEVE?
We strive to be a stable, innovative, and socially responsible travel organization that provides a first-class service mentality, reliable action, and extraordinary dedication. At the same time we want to enrich the travel industry with new ideas and play an important role among the South American DMCs and respective holiday destinations.
OUR MISSION – WHY DO WE WANT TO ACHIEVE THIS?
We are a reliable and trustworthy partner that does not only promise quality service, but also humanity. The personal contact between our clients, colleagues, and partners is very important to us.
Our mission is to enrich the lives of our clients with great travel experiences and long-lasting memories, and also to establish a working environment with our partners and clients that allows for creativity and development.
OUR VALUES – THE FRAME FOR SUCCESSFUL TEAMWORK
Our country offices are formed by different cultures and experiences, therefore diversity is a fundamental aspect of our company. This being so, we aim to stabilize our company philosophy and identity on the basis of shared values.
Our value system is based on six pillars:
PROFESSIONALISM The core value of our company is professionalism! We meet our clients, partners and colleagues with openness, fairness and absolute professionalism.
SUSTAINABILITY We are not looking for a quick fix, but for the best long-lasting outcome for our company. Sustainability is the basic principle of all our actions – economically, ecologically and socially.
CUSTOMER UNDERSTANDING Everything we do is aimed at building a deeper understanding for our customers in order to identify individual expectations and needs, and to not only to meet these needs, but to exceed them.
PRICE-PERFORMANCE-RATIO We provide the highest quality service at the best price. That’s why we are constantly looking for the best travel options at optimal price-points, while guaranteeing cost transparency at all times.
FLEXIBILITY We always adapt to the needs of our business partners and can react flexibly to changing conditions. There´s no room for “no way” with us.
INNOVATION Our ideas are the impulse for our actions. We are always in search of new travel solutions and opt for a company culture of innovation.